Refund Policy
This page explains how blenvero handles failed generations, one-time credit packs, and PayPal subscriptions. For help, use the Contact page and include your account email and PayPal order or subscription ID when relevant.
Failed generations
When you start a generation we reserve credits for that run. If the provider fails, times out, or returns no usable output, those reserved credits are restored automatically to your balance. You are not charged for a failed generation.
A completed image you simply dislike is not a technical failure. In that case credits stay spent; you can adjust the preset or prompt and try again. Free signup generations may include a download watermark; that watermark does not change the restore-on-failure rule.
One-time credit packs
Credit packs are one-time PayPal purchases (not subscriptions). Pack credits do not expire from inactivity. Contact us within 7 days of purchase if none of the purchased pack credits have been used. Approved refunds are returned through PayPal.
Once any purchased pack credits have been consumed, the pack is normally non-refundable except where required by law. Completing a credit-pack purchase also unlocks product benefits described in pricing (such as High quality and watermark-free downloads) according to your account status.
Subscriptions (Monthly and Yearly)
Starter and Pro plans on Monthly or Yearly billing are PayPal subscriptions. They renew automatically until you cancel. Each successful charge grants that period’s merges into your subscription credit pool.
You can cancel anytime from your account subscription controls (or via PayPal). Cancellation stops future renewals. Subscription credits clear when the subscription is cancelled, as stated on the pricing page. Unused subscription credits are not cashed out as money.
We do not generally prorate or refund a billing period after a successful charge has already granted that period’s credits, except where required by law or in verified billing errors described below. If PayPal reports a subscription payment refund, we adjust the related account entitlements accordingly.
Duplicate or unauthorized payments
Contact us promptly with the PayPal order ID or subscription ID. Verified duplicate charges are refunded through PayPal. Reports of unauthorized payments are handled with PayPal and may temporarily restrict the associated account while we investigate.
How to request a refund
Send a message through Contact with:
1) the email on your blenvero account, 2) the PayPal order or subscription ID, 3) what you purchased and when, and 4) a short description of the issue. We respond as soon as we can and process approved refunds via PayPal.
Legal notes
Nothing in this policy limits rights you may have under applicable consumer law. If local law requires a different remedy, that remedy applies. This policy is operated by blenvero.
Questions: shua6715@gmail.com